FAQ’S

ORDERING & DELIVERY

You can order directly on our website by navigating to Shop and selecting your preferred bottle size, plan and quantity. Simply add to cart and follow our easy check out process.

If you prefer, you can also reach us by phone at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected]

You can order convenient monthly service by signing up for our recurring and subscription plans. Simply call customer service at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected] 

Service will begin a few days after placing the order and will be shipped on the same day every month. Should you choose to modify your service please call customer service at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected] 

If you have signed up for “My Account” while placing your order, you will be able to update your delivery address information within your account. Upon updating, your next order will automatically ship to your new address. To modify other components of your recurring or subscription order, such as quantities, delivery dates, etc., Please call customer service at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected]

If you wish to cancel your one-time or recurring order, Please call customer service at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected]

 as soon as possible. For recurring monthly orders, your cancellation will become effective with the next scheduled shipment. Please note that we are unable to cancel your one-time order once the product has shipped. Discounted and prepaid subscription orders (i.e. our 3, 6, and 12-month plans) cannot be cancelled or refunded. However you can have all your product delivered at once.

At this time Lasena Water does not accept returns but we can exchange your pack of water as long as it was purchased within the first 30 day of making the purchase .



If you received the wrong item, Please call customer service at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected]. We will gladly replace your shipment with the appropriate item free of charge.

We rarely encounter material damage or missed deliveries with our carrier. If you, however, feel that your product has arrived seriously damaged and is unfit for consumption, Please call customer service at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected]. We will work with you as best as possible to confirm the issue and send a replacement product if appropriate. For deliveries deemed missing, please allow up to 10 business days since placing your order before contacting us to ensure that the carrier has had sufficient amount of time to deliver your shipment.

Often, your order will be shipped within 24 – 48 hours from the date the order was placed. If your order was placed after 11am or over the weekend it will typically ship on the following business day.

The vast majority of orders are shipped ground and should arrive within the next few days. In certain markets or under special circumstance (e.g. large quantity orders), your delivery may arrive via a special delivery service.

Our delivery service is free of charge for all orders. Express delivery is offered at an additional charge.

Yes. You will receive a confirmation email once your order has been shipped. To track your package, simply open the email and follow the link. If you have difficulties Please call customer service at +234 (0) 12934855 or +234 (0) 12934858 or email us at [email protected]



At the moment, we are unable to provide shipping to multiple destinations within the same order. Please place separate orders if you wish to have multiple Packs of Lasena  Water delivered to two or more addresses, FREE of charge.

Unfortunately, at this time we are unable to offer Lasena Water Delivery in Overseas.

Yes. Lasena Water provides delivery service to homes, offices and business locations across Nigeria.

MY ACCOUNT

Signing up for an account is a simple process that goes like this:

  1. Click the “My Account”  or “Login” link at the top-right of the page.
  2. You can sign up for an account with an email address by clicking “Don’t have an account? Sign Up.” link at the bottom of the login form.
  3. If you decide to sign up with an email address, provide your email and create a password.

 

That’s it! We hope you enjoy being a member of Lasena Water.




Creating an account allows you to take full advantage of the Lasena Water Delivery and other features we offer. Creating an account will allow you to save and update your personal information for future orders and shipments, control your newsletter subscription, and review your order history.

If you’ve looked through our FAQ and still have questions that need an answer, just call, email, or submit an inquiry using the contact information at the bottom of this page.

When submitting an inquiry, please provide your email address and a short description of your issue. Our customer service team will contact you as soon as they can.

If you purchased a Recurring or Subscription Plan you will see additional orders placed in My Account. These are shipping orders from our warehouses and not additional transactions or double transactions. This is an easy way for you to keep track of the shipments.

There’s an option to recover your password once you click the “Login / Register” link at the top right of the page. Just click on that, provide the email address you used when you originally signed up, and we’ll send you an email to recover your password.

Once you sign in, hover over your account login at the top right of the screen and a drop down menu will appear. Just click “Account Dashboard” and you can edit your information and preferences.